All posts by author

12 Jun 2017

How digital is changing sports like cricket

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Most cricket fans are in a good mood these days. Despite the setback against Sri Lanka, the men in blue managed to bounce back to beat South Africa and qualifying for the semi-finals of the Champions Trophy. In the middle of the cricket news, my attention was drown to the work being done by Intel on the digital transformation of cricket.

9 Jun 2017

AMUL sets a growth model for other Indian brands to emulate

AMUL one of the most endearing Indian brands, continues to win heart of consumers and market share against competition. A simple cooperative from Gujrat which grew under the vision of the late Dr Verghese Kurien is today 13th largest diary company in the world, processing almost 177 lakh litres of milk daily. It is owned by more than 36 lakh farmers across the state of Gujrat and has been growing at 20% compounded annually for the last 7 years. This April GCMMF the parent company if AMUL pushed past 27,000 crores turn over. More details here.

14 Apr 2017

10 Years, Stock Markets, BS and more BS

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As March turns to April, I still remember the day in Madras (Now Chennai) in 2007, when  I started this blog. My objective was to vent my views on various topics close to my heart like Manchester United. 254 posts and 10 years later, I have come to the conclusion that I don’t have anything unique or different to share with my readers. I feel I know less than what I knew in 2007 and now I don’t even have the luxury of having age on my side.

 

 

 

9 Mar 2017

Chat bots are the future of the services industry

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If you have been chatting with customer service on hotel or airline website, then there are chances that you have been chatting a machine or AI or a Chat Bot. This is the new normal in the services industry and no matter what you feel about it, the chat bots are evrywhere.

I discovered this by accident when I missed a connecting flight from Chicago in 2015. I had to reach out to my hotel to change the reservations. As I called the help desk at the hotel, the familiar IVR options were replaced by a pleasant sounding male voice, who spoke to me about my reservations and then directed me accordingly. Midway through the conversation I realized this was a bot or AI. Though I immediately thought of Terminator 2 and Skynet, but little did I know that chat bots were going to become a more integral part of our lives.

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